Lalamove

Driver Operations Manager

Singapore March 25, 2026 Full Time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

 

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

 

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Role Summary

We are looking for a proactive and results-driven Driver Operations Manager to oversee the growth, engagement, and operational performance of our driver network. In this role, you will be responsible for ensuring a sustainable driver supply, maintaining strong relationships with the driver community, and driving operational improvements to enhance service quality across the platform.

You will work closely with cross-functional teams to support driver onboarding, engagement, and performance management while implementing processes and initiatives that improve operational efficiency and driver experience. The ideal candidate is both hands-on in operations and comfortable leading initiatives that strengthen the driver ecosystem.

What You’ll Do

Driver Operations & Supply Management

  • Ensure a healthy and sustainable driver supply by maintaining a strong pipeline of driver leads and overseeing the driver onboarding process.
  • Monitor driver activity and engagement levels, and implement initiatives to improve driver retention and platform participation.
    •  

    Driver Community Management

  • Build and maintain strong relationships with the driver community to foster engagement and trust.
  • Actively manage driver communications, gather feedback, and work with internal teams to address operational challenges faced by drivers.
  • Support the development of incentive programs and engagement initiatives to improve driver satisfaction and service quality.
    •  

    Driver Engagement & Offline Presence Oversight

  • Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations.
  • Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”, including vehicle sticker adoption across the driver network.
  • Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.
  • Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.
  • Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.
  • Support the Assistant Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs.
    •  

    Operational Standards & Process Improvement

  • Develop, implement, and maintain driver operations SOPs and policies to ensure consistent and efficient operations.
  • Identify operational issues and process gaps, and implement solutions to improve operational efficiency and service quality.
  • Ensure operational practices align with company standards and support the scalability of the platform.

    •  

    Performance Monitoring & Execution

  • Track key operational and service quality metrics related to driver performance and platform activity.
  • Analyze operational data to identify trends and areas for improvement.
  • Work with the team to implement corrective actions and continuous improvement initiatives.

    •  

    Project Management & Cross-Functional Collaboration

  • Lead and manage operational projects and initiatives aimed at improving driver supply, operational efficiency, and service quality.
  • Work closely with the Global Driver Operations team to support the implementation of regional or global initiatives, ensuring alignment with company standards and best practices.
  • Coordinate with cross-functional teams (e.g., Operations, Product, Finance, and Customer Support) to ensure smooth execution of operational initiatives.
  • Develop project timelines, track progress, and ensure initiatives are delivered on schedule.
  • Monitor project outcomes and identify opportunities to further optimize processes and improve the driver experience on the platform.

    • What We Seek

  • Strong leadership and interpersonal skills, with the ability to engage and manage a large and diverse driver community.
  • A structured and organized mindset with the ability to manage multiple operational priorities simultaneously.
  • High integrity and sound judgment when making operational decisions.
  • Data-driven and analytical, with the ability to use insights to improve operational performance.

    • What You'll Need

  • Bachelor’s degree with more than 6 years of operational or leadership experience, preferably in logistics, marketplace platforms, or e-commerce environments.
  • Experience working in a fast-paced or start-up environment is an advantage.
  • Proficiency in Microsoft Excel, or other data visualization tools is a plus.
  • Basic understanding of mobile and web-based platforms.
  • Energetic, proactive, and results-oriented with strong business acumen.
  • Good command of both written and spoken English.
    • Apply on company site

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