Dispatch Coordinator

HL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

Assisting the Account Management team with order creation and data entry in our Transportation Management System. Scheduling pick-up and delivery appointments via phone call, email correspondence, and web portals. Answering phone and email customer service inquiries. Other ad hoc customer service support as needed.

Position: Dispatch Coordinator
Shift: Monday-Friday 9am-5:30pm
Pay: $22/hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

Intermediate Microsoft Office Skills.

Oral and written communication skills.

Ability to multi-task across a variety of customer needs.

Accurate data entry.

High levels of customer service.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Delegating forklift operators, shuttle drivers, spotters, OTR drivers. Identify product needs for shipments and oversee product levels at all sub-sites to eliminate shortages.

Works closely with forklift operators, load planners, production technicians, and tractor-trailer drivers to achieve and maintain high service levels.

Key Accountabilities:

• Schedule inbound and outbound freight and trailers to comply with warehouse operations and capacities.
• Meet or exceed all service and efficiency standards for shipping and receiving.
• Ensure accuracy of all shipping and receiving (B.O.L.) documents.
• Handle all customers and customer representatives.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Maintain legible and accurate records and logs as required.
• Assist in training new associates.
• Assist in maintaining facility security.
• Maintain the facility dock door control board to be accurate at all times.
• Conduct operations in a manner that promotes safety and report unsafe conditions that can’t be self-corrected to the warehouse supervisor.
• Maintain a clean, neat, and orderly work area in accordance with company standards of housekeeping.
• Conduct oneself in a polite and service-oriented manner towards customer representatives and fellow associates.
• Increasing productivity by decreasing loading rates, in relation to budgeted allowance, by initiating slides, TS/TSAPS shipments, cross docks, maintaining appropriate product levels, and other efficiency opportunities.
• Knowledge and application of various systems.
• Increasing productivity by altering staffing levels/suggesting cuts to staffing levels based on workload in different work areas to keep operations efficient.
• Loading on-time per Load Ready Date & Times.
• Down-time tracking/minimization.
• Issuing moves.

Required Education and Experience:

• High School Diploma or Equivalent
• 1 year relevant experience, preferred

Our Organization is an equal opportunity employer.

#LI-DNP