Director, Workplace Hospitality Program

Director, Workplace Hospitality Program, North America

• Lead Visa’s North America workplace hospitality and culinary programs, building a consistent culture of food and service excellence across Corporate Services and third‑party partners.
• Based in Foster City, CA- this role leads the North America portfolio of sites and interfaces with local management, Executives, executive support staff, vendor organizations, and Facility Managers.
• Primary accountabilities include hospitality program development and contract management of the Food Service Supplier for all NA sites.
• Manage budget for NA culinary services and hospitality programming to deliver a best‑in‑class experience for employees and clients.

Program Leadership and Standards

• Establish yourself as Visa’s hospitality Subject Matter Expert- set, uphold, and govern standards of excellence to ensure consistency, efficiency, and quality across all products and services.
• Define KPIs and service levels. Monitor colleague experience metrics to ensure amenities are measured, managed, and continuously improved.

Vendor and Contract Management

• Lead contract governance for all hospitality and culinary vendors in partnership with Corporate Accounting and Procurement. Ensure compliance with processes and procedures.
• Partner closely with the Food Service Supplier to ensure consistent program alignment across the NA portfolio.

Communications and Activation

• Own the culinary and events site communications strategy, shifting from management-speak to customer‑focused hospitality language that drives engagement.
• Lead an ongoing activation program, community manager function, that promotes return‑to‑office, wellness, sustainability, collaboration, and senior‑leader connection.
• Lead effective internal comms across sites to optimize investment and communicate program progress and milestones to leadership.

Stakeholder Collaboration

• Build strong relationships with Site Leadership, Executives, and cross‑functional partners. Provide context to Senior Leadership for decisions and actions related to culture creation and hospitality strategy.
• Collaborate with Global Corporate Services counterparts to align culinary design standards so space and service consistently deliver a best‑in‑class colleague experience.

Equity, Inclusion, Sustainability and Wellness

• Ensure the food program is an equitable and consistent amenity across the US culinary portfolio, including beverage and catering services.
• Partner with the Supplier to integrate Visa’s Sustainability, Inclusion, and Wellness initiatives into the NA Food Program and adapt offerings for a hybrid workplace.

Budgeting and Procurement

• Develop the annual program budget. Manage to plan and track all expenditures.
• Utilize Purchasing Requisitions and purchasing cards per established processes. Oversee monthly financial and SLA reporting with vendors.

Voice of the Employee and Continuous Improvement

• Coordinate and conduct employee focus groups and feedback loops to validate program performance on quality, service, convenience, and value.
• Identify opportunities to refine program, service levels, and activations to maximize colleague experience and ROI.

Additional Responsibilities

• Provide input to capital and expense budget processes for culinary requirements and future site investments.
• Lead special projects and other duties as assigned to advance hospitality excellence across the NA portfolio.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.