Director, Strategy & Operations, Solution Sales Japan

Overview

We are seeking a visionary and execution-focused Strategic Leader for Japan GTM across a wide range of ServiceNow Solutions to drive transformative growth across our ServiceNow Solutions portfolio, mainly Technology Workflow, Core Business Workflow, AI Platform, Data&Analytics solutions. This senior executive will blend strategic acumen with deep operational and practitioner experience, serving as a trusted advisor to our most senior customers and internal stakeholders including VP Solution Sales, Global BU Leads. The ideal candidate is a proven operator with a strong bias for action, a track record of CXO-level engagement, and the ability to translate strategy into scalable, customer-centric execution.

Key Responsibilities

· Define and lead the Japan GTM strategy across wide range of ServiceNow Solutions, aligning with corporate objectives and market dynamics.
· Partner within the ServiceNow solutions GTM team, marketing, sales, partner organization, and customer success to ensure cohesive execution and value delivery.
· Build and nurture executive-level relationships with strategic customers, acting as a trusted advisor and advocate.
· Champion customer-centricity across the organization, ensuring feedback loops inform product and GTM decisions.
· Drive cross-functional alignment and execution across GTM motions, including launch planning, enablement, and performance tracking.
· Establish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impact.
· Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
· Represent the company at industry events, panels, and executive forums.
· Lead and mentor a high-performing team of GTM strategists, practitioners and operators.
· Foster a culture of innovation, collaboration, and continuous improvement.

Qualifications

• 12+ years of experience in GTM strategy, business operations, or customer success, with at least 5 years in a senior leadership role.
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
• Deep experience engaging with CXO-level stakeholders and influencing executive decision-making.
• Strong analytical, communication, and storytelling skills.
• Experience in SaaS, cloud, or enterprise technology preferred.
• MBA or equivalent advanced degree is a plus.
• Must be fluent in Japanese
• Must be authorized to work in Japan

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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