Director of Warehouse Operations

At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

The Director of Operations is responsible for owning and scaling Kiva Sales and Service’s (KSS) end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery for two distribution warehouses (Alameda, CA and Van Nuys, CA). This role exists to ensure the operation runs efficiently, predictably, and is built to scale as the business grows. You will define the metrics that matter, build systems that surface issues early, and lead teams to consistently deliver high-quality results. Success in this role means faster execution, fewer surprises, and an operation that scales smoothly without heroics.

The Director of Operations is responsible for owning and scaling Kiva Sales and Service’s (KSS) end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery for two distribution warehouses (Alameda, CA and Van Nuys, CA). This role exists to ensure the operation runs efficiently, predictably, and is built to scale as the business grows. You will define the metrics that matter, build systems that surface issues early, and lead teams to consistently deliver high-quality results. Success in this role means faster execution, fewer surprises, and an operation that scales smoothly without heroics.

Work is performed in a warehouse setting with varying temperatures depending on the season.

Noise level can be moderate to loud due to machinery and equipment operation.

Employees may be exposed to moving mechanical parts, forklifts, or other warehouse vehicles.

Personal protective equipment (PPE) may be required, such as safety shoes or vests.

Ability to drive or travel between worksites as required.

Ability to communicate clearly via phone, video, and in person.

Prolonged periods of sitting at a desk and working on a computer.

May require standing, climbing, or working outdoors in varying weather conditions.

Must be able to lift, carry, push, or pull up to 50 pounds.

Ability to stand and walk for extended periods.

Must be able to climb, balance, stoop, kneel, and crouch as needed.

Comfortable working in environments with variable temperatures and noise levels.

Must be able to operate standard warehouse equipment safely (e.g., pallet jack, forklift)