Director of People & Culture – Fairmont Mumbai & Roswyn, A Morgans Originals Hotel

Position Summary

The Director of People & Culture is responsible for the overall leadership and management of the People & Culture function across both properties. The role ensures effective implementation of HR strategies, policies, and procedures in line with Accor standards, while supporting business objectives and fostering a high-performance culture.

The incumbent will act as a strategic partner to the General Manager and Executive Committee, driving employee engagement, talent development, and operational excellence.

Key Responsibilities

1. Strategic Management

• Develop and implement the People & Culture strategy in alignment with business objectives and Accor guidelines.

• Provide strategic HR support to the Executive Committee.

• Drive organizational development, workforce planning, and change management initiatives.

2. Talent Acquisition & Workforce Planning

• Oversee recruitment and selection processes to ensure timely hiring of qualified candidates.

• Ensure adherence to approved manning budgets and organizational structure.

• Promote employer branding initiatives in line with Accor standards.

3. Learning & Development

• Implement training plans and development programs in line with Accor learning frameworks.

• Monitor training effectiveness and ensure compliance with mandatory training requirements.

• Identify high-potential employees and support succession planning.

4. Performance Management

• Ensure effective implementation of the performance management system.

• Support department heads in goal setting, performance reviews, and development planning.

• Promote a performance-driven culture with clear accountability.

5. Employee Engagement & Welfare

• Drive employee engagement initiatives to enhance satisfaction and retention.

• Ensure effective communication channels across all levels of the organization.

• Oversee employee welfare activities in line with company policies.

6. Compensation & Benefits

• Ensure proper administration of payroll, benefits, and statutory compliance.

• Maintain internal equity and external competitiveness of compensation structures.

• Monitor labor costs in line with budget guidelines.

7. Employee Relations & Compliance

• Manage employee relations issues, including grievances and disciplinary matters.

• Ensure compliance with applicable labor laws and Accor policies.

• Maintain positive relations with external authorities and stakeholders where required.

8. HR Operations & Administration

• Oversee HR administration, documentation, and record management.

• Ensure compliance with internal audits and corporate reporting requirements.

• Maintain HR systems and ensure data accuracy.

9. Culture & Brand Alignment

• Ensure implementation of Accor values and Heartist® culture across both properties.

• Support the integration of brand standards for Fairmont and Morgans Originals into daily operations.

• Promote a culture of professionalism, respect, and continuous improvement.

Qualifications & Experience

• Bachelor’s or Master’s degree in Human Resources, Hospitality Management, or related field.

• Minimum 10–15 years of experience in Human Resources, with at least 3–5 years in a leadership role.

• Experience in hospitality, preferably within luxury or lifestyle segments.

• Knowledge of Indian labor laws and statutory requirements is essential.

Competencies

• Leadership and Team Management

• Strategic Thinking

• Communication and Interpersonal Skills

• Problem Solving and Decision Making

• Knowledge of HR Practices and Labor Laws

• Change Management