Director of Partner Success
As a Director of Partner Success at Karat, you will serve as the strategic relationship lead for IT Service Providers in India participating in Karats Partner Talent Solution program, working directly with Sr GCC and delivery center leaders to build conviction in Karats value and help partners achieve stronger talent outcomes. This is an individual contributor role; the strategy and direction are set in close partnership with Karats SVP of Go-to-Market, and your job is to bring that strategy to life on the ground in India with credibility, consistency, and commercial instinct.
This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.
- Foster strategic relationships with India-based IT Service Provider (ITSP) partners, serving as the primary external point of contact across onboarding, adoption, performance, and long-term growth.
- Execute the partner engagement strategy set by Karats GTM leadership, translating direction from the SVP of GTM into consistent, high-quality partner interactions and measurable outcomes.
- Influence Sr GCC and delivery center leaders on how partnering with Karat strengthens hiring quality, improves candidate readiness, and helps partners differentiate in the market.
- Guide new partners through onboarding and activation, ensuring a strong launch and building the foundation for measurable, long-term engagement.
- Monitor partner adoption, usage, and performance trends; identify risks and opportunities; and proactively surface recommendations that improve partner outcomes.
- Serve as a high-credibility representative of Karat in onsite and executive touchpoints, building trust with Sr stakeholders and helping them understand the strategic value of deeper engagement.
- Translate field insight and partner feedback into clear, actionable input for GTM leadership; contributing to how the partner program evolves over time.
- 8+ years in a partner-facing, client-facing, customer success, or account management role; ideally in IT services, staffing, enterprise technology, or talent solutions
- Proven ability to build credibility with and influence Sr stakeholders, including GCC leaders and delivery center executives
- Strong executive presence; polished, persuasive, and comfortable leading onsite and virtual conversations with Sr leaders
- Experience articulating business value in a way that drives action; connecting a solution to outcomes like talent quality, partner differentiation, and placement success
- Demonstrated success managing strategic relationships while maintaining operational rigor across a portfolio of partner workstreams
- Strong analytical instincts; able to interpret performance data, identify patterns, and turn insight into actionable recommendations
- Excellent written and verbal communication skills, with the ability to represent Karat credibly across both executive and day-to-day interactions
- A proactive, ownership-oriented mindset with strong follow-through and a bias toward driving outcomes within a defined strategy
