Director of Operations
About Tarro
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.
To learn more about our culture, values, and here.
What we are looking for:
We are looking for a highly skilled and motivated Business Excellence Analyst to join our team. The ideal candidate will be responsible in driving operational excellence through data analysis, visualization, and problem-solving. This role demands a proactive and cross-functional mindset to enhance decision-making and improve business processes.
Key Responsibilities:
Data Analysis and Visualization:
Perform in-depth data analysis to identify trends, insights, and opportunities.
Develop and maintain dashboards using tools similar to Tableau or Power BI to provide actionable insights.
Write and optimize SQL queries to extract, manipulate, and analyze large datasets.
Problem Solving:
Address ambiguous operational challenges by designing and implementing effective solutions.
Conduct root cause analysis and recommend process improvements to enhance operational efficiency.
Collaborate with stakeholders to ensure solutions are practical and aligned with business goals.
Cross-Functional Collaboration:
Engage with teams across various functions to gather requirements, understand challenges, and drive collaborative solutions.
Serve as a liaison between departments to ensure alignment and consistency in business processes.
Continuous Learning and Innovation:
Stay updated on industry trends, tools, and best practices to bring fresh perspectives to the team.
Proactively identify areas for improvement and take the initiative to implement enhancements.
Key Competencies and Expectations:
Competence:
Demonstrate strong analytical and problem-solving skills.
Exhibit proficiency in data tools, SQL, and dashboarding platforms.
Deliver high-quality work consistently, ensuring the right skills are applied to the right challenges.
Curiosity:
Approach challenges with a proactive mindset, always seeking to uncover insights and anticipate needs.
Be eager to explore new tools, techniques, and methods to solve problems creatively.
Empathy:
Understand the needs of our internal and external customers.
Ensure that all solutions and insights positively impact the end-user experience.
Qualifications:
Bachelor’s degree in Business, Data Science, Engineering, or a related field.
Proven experience in data analysis (Google Sheets), visualization, and SQL.
Excellent communication and stakeholder management skills.
Ability to thrive in a fast-paced, ambiguous environment with minimal supervision.
What We Offer:
A collaborative and dynamic work environment that values innovation and growth.
Opportunities for professional development and cross-functional exposure.
The chance to make a tangible impact on business operations and customer satisfaction.
Join us if you’re ready to bring your competence, curiosity, and empathy to a team that values excellence and collaboration! For more information, feel free to reach out to: [email protected]
If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
