Hilton Worldwide

Director of Front Office - Franchise

Philadelphia, Pennsylvania March 30, 2026 Full Time Greenhouse

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Director. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 


If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • You will oversee the Front Office operations to lead the team
  • You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. 
  • You will develop and mentor a team for the Front Desk Agents, Bell Staff
  • You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
  • You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
  • You will lead by example to ensure all guest interactions are handled in a professional manner.
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems
  • Works closely with the Maintenance, Housekeeping and Sales teams to communicate and coordinate the day
  • Interact with hotel staff in a professional manner, assisting other departments with necessary information

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How to Get Hired at Hilton Worldwide

  • Audit your resume for cargo aviation keywords — 'ACMI,' 'freighter operations,' 'ULD,' 'Part 121,' and 'AOG' should appear naturally if your experience is relevant, and their presence helps both Greenhouse parsing and hiring manager scanning
  • Place all FAA certifications, A&P licenses, and regulatory credentials in a dedicated section near the top of your resume — for Atlas Air roles, these are often the first qualifications verified and the fastest way to pass initial screening
How to apply to Hilton Worldwide

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