Director of Account Management

The Director of Account Management will lead and scale a growing global Account Management team with primary ownership of renewals and expansion revenue.This leader will build a disciplined, data-driven expansion engine that drives Net Revenue Retention and predictable recurring revenue growth. 

This is a hands-on revenue leadership role accountable for expansion ARR, renewal outcomes, and forecast accuracy, with a mandate to implement the systems, operating cadence, and coaching needed to build, lead, and grow a high-performing Account Management team. 

Duties & Responsibilities 

Revenue Growth & Retention 

• Own Gross Retention and Net Revenue Retention performance 
• Lead renewal strategy and ensure consistent execution across segments and regions. Build structured expansion motions, including account-based plays.  
• Establish expansion pipeline discipline: coverage expectations, stage definitions, next steps, & deal inspection 
• Identify churn & contraction risk early using usage/adoption signals, support trends, and relationship mapping; drive and implement proactive mitigation plans 
• Lead complex renewals and expansion deals directly as needed (commercial strategy, negotiation, executive alignment) 
• Team Leadership & Development 
• Lead and scale a high performing, global Account Management team 
• Set clear performance expectations tied to measurable outcomes (GRR/NRR, renewal rate, expansion ARR, pipeline coverage, and forecast accuracy) 
• Coach on executive level commercial conversations and value positioning 
• Build compensation and incentive alignment around revenue growth in alignment with Sales Leadership 
• Drive a high-accountability culture with transparent scorecards, consistent feedback, and timely performance management. 

Operational Excellence 

• Implement scalable QBR and strategic account planning frameworks 
• Improve CRM hygiene and revenue forecasting rigor 
• Develop segmentation strategies that optimize expansion coverage and results 
• Partner with RevOps & Finance on predictable revenue planning 

Cross Functional Alignment 

• Partner with Sales to ensure clean handoffs and coordinated expansion motion and account strategy 
• Align with Customer Success on adoption signals and value realization 
• Provide structured Voice of the Customer feedback to Product 
• Partner with RevOps to standardize tooling and reporting that enables consistent execution and executive visibility across Sales, CS, and AM. 
• Collaborate with HR and compliance teams to ensure alignment with internal policy and applicable employment regulations 

• 8+ years of experience in Account Management or Revenue leadership within SaaS 
• Proven track record of driving upsell, cross sell, and renewal revenue 
• Experience scaling teams in a high growth environment 
• Strong forecasting discipline and revenue operations mindset 
• Executive presence with mid market or enterprise customers 
• Knowledge of employment law and regulatory compliance best practices 
• Experience in ERP, manufacturing, or vertical SaaS preferred 

What Success Looks Like 

• Expansion ARR growth year over year with consistent attainment 
• Improved GRR and NRR driven by value-based growth and execution. 
• Predictable renewal and expansion forecasting 
• A scalable, repeatable expansion motion across customer segments 
• A motivated, highly accountable Account Management team 

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.

Equal Opportunity Employer

INNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.

Location Eligibility Notice

This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not mandate salary disclosure in job postings.

Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

At this time, candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.