Director Innovation Consulting

As part of the global Visa Consulting & Analytics organization, North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, strategy, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

This Director will be expected to lead multiple engagements simultaneously, drive business development activities, lead a team of consultants, and build new service offerings. The role will be focused on serving leading brands payments ecosystem (banks, processors, fintechs, merchants). Projects tend to focus on building new card propositions, digital experiences, and ultimately driving revenue for our clients.

Responsibilities:

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)
• Take leadership of project, team, and client relationship.
• Lead and inspire large and diverse teams of approximately 20 clients and Visa staff during client workshops and engagements.
• Provide guidance and oversight for junior team members assigned on project (e.g, Analyst and Manager) assigning specific tasks, defining timeline, and reviewing deliverables.
• Accountable for meeting key metrics such as revenue growth, billability and client satisfaction 
• Present to executive audiences and lead development of executive-ready deliverables.
• Use exceptional project management, facilitation and leadership skills to inspire the joint Visa, client, partner team to deliver their best.
• Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.) 
• Demonstrate in-depth knowledge of Visa’s capabilities.
• Articulate the possibility, viability and feasibility of recommendations.  This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.