Director, Fraud Management, Retail Automotive Finance
Job Description
What is the Opportunity?
Join RBC's dynamic Auto Finance business — a unique hybrid spanning both Retail and Commercial Banking. We finance over $10B in consumer vehicle loans annually through a vast network of Canadian dealerships while supporting dealer commercial needs.
We're seeking a Director of Fraud Management to create and lead a new team in the Auto Finance department focused on Fraud Management in this rapidly evolving industry.
What Will You Do?
Develop Industry-Leading Fraud Strategies
Improve processes across our end-to-end ecosystem to effectively mitigate all types of fraud while balancing impacts to client experience, dealer experience, and growth.
Work collaboratively across the team to identify evolving fraud threats, build short, medium and long-term strategies, build business cases for new initiatives and implement projects.
Build and own a key set of metrics that ensure we are effectively managing both first party and third party fraud across our ecosystem.
Drive a balanced approach across our Dealer Network
Manage complex dealer situations related to fraud including participation in sensitive and complex client discussions in partnership with our Sales team.
Manage and continuously improve critical dealer-level processes such as our dealer performance management process and early warning system
Influence and Collaborate
Chair critical Auto Finance forums to shape strategic decisions and manage the business
Work closely alongside Collections, Corporate Investigation Services, Fraud, Sales, Finance and Group Risk Management
Develop and maintain strong relationships across the Auto industry. Be the expert within the team on all aspects of auto-finance related fraud
Build relationships and consider joint initiatives with other Product Groups to ensure coordinated approaches to tackling fraud.
Inspire and Develop Talent
Lead and mentor a high-performing team, fostering a culture of excellence through coaching, and talent management.
Ensure Operational Excellence
Oversee and optimize ongoing reporting and control processes related to all aspects of the business, including management of major fraud cases
Maintain robust documentation and governance to ensure well-managed processes
Lead and Manage other key operational processes across the Retail Business as required
What Do You Need to Succeed?
Must-Have:
Deep understanding of fraud and experience leading projects to manage it
Track record of success within the Auto Finance Industry, including industry relationships, and experience within the dealer network.
Proven experience leading high-performing teams and complex cross functional projects
Strategic mindset with the ability to build compelling business cases and execute large-scale transformations.
Exceptional stakeholder influence and communication skills to drive outcomes.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Ethical Business, Fraud Risk Management, Matrix Management, Operational Risks, Performance Management (PM), Resource Coordination, Risk Management, Stewardship, Vision AlignmentAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
