Director for Customer support & Moderation

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.

We are building the future of live entertainment. We believe that by providing people with the best and highest-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!

Job Responsibilities

• Define and drive the long-term vision for Customer Support & Moderation;

• Align CS and Moderation under one culture and way of working balancing user care with clear standards and consistency;

• Build strategies that improve satisfaction, retention, and product safety;

• Translate company priorities into CS&M initiatives that strengthen trust, efficiency, and brand reputation;

• Partner with Product, Engineering, Legal, and Brand to ensure user experience and safety principles are embedded across the product lifecycle;

• Oversee global CS&M performance: define clear goals and set the right metrics;

• Lead the identification and mitigation of operational, reputational, and policy risks related to customer experience and content moderation;

• Improve tools and systems, drive automation and data-driven decision-making to increase efficiency;

• Scale CS&M processes and capabilities to match product growth and market expansion, ensuring consistent quality;

• Grow a strong CS&M leadership team that operates with clarity and autonomy;

• Partner with executive leadership on key priorities impacting user trust, brand reputation, and platform integrity.