Digital Workplace Tech Lead
Our world is transforming, and PTC is leading the way
?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
Job Description
Your Role
The Digital workplace lead will shape how our enterprise delivers a secure, modern, and employee-centric workplace experience
This role provides ownership of digital workplace solutions, setting global standards, and driving adoption across a complex, matrixed organization
The focus is on enabling productivity, optimizing employee sentiment, and ensuring workplace technologies align with enterprise security and compliance initiatives
Your Impact
This is a critical role in supporting Digital workplace Platforms and solutions
Your Team
This role will be part of the PTC IT organization based out of Pune, India
Primary Responsibilities:
Architecture & Strategy
Define and own the global digital workplace architecture, establishing standards, roadmaps, and lifecycle refresh strategies
Drive the Digital Employee Experience (DEX) program, leveraging platforms such as Nexthink to measure, improve, and govern employee productivity, sentiment, and service delivery
Architect integration and data flows between Nexthink, ServiceNow, endpoint management platforms, and analytics tools to create unified views of employee experience and operational health
Embed governance and metrics around DEX standards, including adoption, service quality, and XLAs (Experience Level Agreements)
Ensure architectural consistency across regions, supporting follow-the-sun delivery with global IT peers and platform owners
Collaboration & Influence
Partner with ServiceNow teams to align ITSM/ITOM workflows with DEX insights, automation, and endpoint coverage
Collaborate closely with platform owners across M365, Entra ID, Enterprise Architecture, InfoSec, and Endpoint Engineering to ensure architectural cohesion
Drive change management and adoption of workplace solutions through clear communication, training strategies, and stakeholder alignment
Influence cross-functional teams in a global, matrixed environment to deliver aligned and consistent workplace outcomes
Technology & Automation
Architect endpoint management strategies across Windows, macOS, and mobile platforms (Intune, SCCM, Jamf)
Lead automation, orchestration, and workflow integration initiatives spanning Intune, SCCM, Jamf, and ServiceNow
Apply analytics and AI-driven optimization to proactively improve employee experience and IT service delivery
Partner with security teams on identity, access, and endpoint compliance, embedding security-by-design into workplace architecture
Expertise and Knowledge:
8+ years of experience in digital workplace, enterprise architecture, or endpoint management
Expertise in:
Nexthink and ServiceNow integration for DEX visibility and automation
Microsoft Entra ID (Azure AD) and on-prem Active Directory, including migration experience
Intune, SCCM, and Jamf Pro for device and application management
Workflow automation, orchestration, and scripting (PowerShell and beyond)
Experience with analytics, AI-driven optimization, and XLA frameworks
Strong governance mindset with ability to define and enforce global standards and metrics
Experience managing or influencing workplace change, adoption, and stakeholder engagement
Deep understanding of enterprise security, compliance, and lifecycle/TCO planning
Proven ability to operate effectively in a global, matrixed enterprise environment
Preferred Qualifications
Experience with hybrid workplace models and cloud-first strategies
Knowledge of collaboration and productivity platforms (M365 ecosystem, Teams, OneDrive, SharePoint)
Familiarity with ITIL and modern service management practices
Certifications such as Microsoft Certified: Enterprise Administrator Expert, Azure Solutions Architect, Nexthink Professional, ITIL 4, or equivalent
Basic Qualifications:
Bachelors degree in computer science, Computer Engineering or equivalent
8+ years of experience in digital workplace, enterprise architecture, or endpoint management
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws
Review our Privacy Policy here
"
Show more Show less
?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
Job Description
Your Role
The Digital workplace lead will shape how our enterprise delivers a secure, modern, and employee-centric workplace experience
This role provides ownership of digital workplace solutions, setting global standards, and driving adoption across a complex, matrixed organization
The focus is on enabling productivity, optimizing employee sentiment, and ensuring workplace technologies align with enterprise security and compliance initiatives
Your Impact
This is a critical role in supporting Digital workplace Platforms and solutions
Your Team
This role will be part of the PTC IT organization based out of Pune, India
Primary Responsibilities:
Architecture & Strategy
Define and own the global digital workplace architecture, establishing standards, roadmaps, and lifecycle refresh strategies
Drive the Digital Employee Experience (DEX) program, leveraging platforms such as Nexthink to measure, improve, and govern employee productivity, sentiment, and service delivery
Architect integration and data flows between Nexthink, ServiceNow, endpoint management platforms, and analytics tools to create unified views of employee experience and operational health
Embed governance and metrics around DEX standards, including adoption, service quality, and XLAs (Experience Level Agreements)
Ensure architectural consistency across regions, supporting follow-the-sun delivery with global IT peers and platform owners
Collaboration & Influence
Partner with ServiceNow teams to align ITSM/ITOM workflows with DEX insights, automation, and endpoint coverage
Collaborate closely with platform owners across M365, Entra ID, Enterprise Architecture, InfoSec, and Endpoint Engineering to ensure architectural cohesion
Drive change management and adoption of workplace solutions through clear communication, training strategies, and stakeholder alignment
Influence cross-functional teams in a global, matrixed environment to deliver aligned and consistent workplace outcomes
Technology & Automation
Architect endpoint management strategies across Windows, macOS, and mobile platforms (Intune, SCCM, Jamf)
Lead automation, orchestration, and workflow integration initiatives spanning Intune, SCCM, Jamf, and ServiceNow
Apply analytics and AI-driven optimization to proactively improve employee experience and IT service delivery
Partner with security teams on identity, access, and endpoint compliance, embedding security-by-design into workplace architecture
Expertise and Knowledge:
8+ years of experience in digital workplace, enterprise architecture, or endpoint management
Expertise in:
Nexthink and ServiceNow integration for DEX visibility and automation
Microsoft Entra ID (Azure AD) and on-prem Active Directory, including migration experience
Intune, SCCM, and Jamf Pro for device and application management
Workflow automation, orchestration, and scripting (PowerShell and beyond)
Experience with analytics, AI-driven optimization, and XLA frameworks
Strong governance mindset with ability to define and enforce global standards and metrics
Experience managing or influencing workplace change, adoption, and stakeholder engagement
Deep understanding of enterprise security, compliance, and lifecycle/TCO planning
Proven ability to operate effectively in a global, matrixed enterprise environment
Preferred Qualifications
Experience with hybrid workplace models and cloud-first strategies
Knowledge of collaboration and productivity platforms (M365 ecosystem, Teams, OneDrive, SharePoint)
Familiarity with ITIL and modern service management practices
Certifications such as Microsoft Certified: Enterprise Administrator Expert, Azure Solutions Architect, Nexthink Professional, ITIL 4, or equivalent
Basic Qualifications:
Bachelors degree in computer science, Computer Engineering or equivalent
8+ years of experience in digital workplace, enterprise architecture, or endpoint management
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws
Review our Privacy Policy here
"
Show more Show less
