Digital Sales Operations Analyst

We are seeking a highly organized and proactive Digital Sales Operations Analyst to support the operational backbone and Deal Modeling & Structuring function of our Digital Sales department in CEMEA. This role will serve as the central point of coordination across internal teams, ensuring seamless deal related interactions, contract resolution, interdepartmental collaboration, and data integrity. The ideal candidate will also act as the liaison between Digital Sales and Client Success/Implementation teams, helping resolve customer service issues and ensuring a consistent client experience.

Key Responsibilities:

Deal Modeling and Structuring

• Understanding and having expertise in internal Visa Deal Modeling frameworks especially those for small to medium sized clients

• Partner with key stakeholders involved in the end to end deal approval process 

• Facilitate training and enablement sessions on deal frameworks and any updates to the process

Contract Processes & Compliance

• Partner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation.

• Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays

• Track and manage waiver requests and incentive exceptions in coordination with compliance teams 

Interdepartmental Coordination

• Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams.

• Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness 

• Support escalation management and ensure timely resolution of internal blockers.

Data Collection & Reporting

• Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools).

• Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting.

• Support the development of dashboards and insights for leadership reviews.

Client Services & Customer Issue Resolution

• Act as the primary point of contact for Client Success, Implementation on operational matters.

• Triage and resolve customer service issues in partnership with account executives and support teams.

• Monitor SLA adherence and escalate breaches as needed

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.