Developer Success Engineer
About Finch
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
About the Role
Developer Success Engineers (DSEs) own the post-sale technical relationship with Finch customers. DSEs proactively guide customers from initial API integration through ongoing optimization of their employment data flows.
You will drive increased usage, advise on integration strategy, and conduct ongoing architectural assessments to reduce friction, uncover new use cases, and drive deeper product adoption.
DSEs sit at the center of the customer experience: acting on product feedback, surfacing roadmap opportunities to Engineering and Product, contributing to developer resources, and collaborating with Sales and Marketing to share what you learn from the field. You establish and share standard methodologies, and you help shape how the employment data ecosystem evolves.
