Delivery Supervisor, Customer Readiness - Manchester

As a Delivery Supervisor, Customer Readiness, you will play a key role in ensuring every Tesla customer receives a consistent and exceptional delivery experience. You will lead a team of Delivery Advisors who support multiple sites across the UK, working virtually to drive performance, consistency, and engagement across all stages of the customer journey.

You will focus on execution excellence, using data, communication, and collaboration to identify trends, support customer readiness, and help uplift pipelines that require additional focus. This role demands strong people leadership, operational discipline, and the ability to motivate and empower your team to deliver the “dream delivery day” for every customer.

• Lead, coach, and develop a team of Delivery Advisors, driving engagement, accountability, and high performance across all supported sites
• Monitor operational performance using key readiness metrics and proactively identify areas for improvement
• Support the consistent execution of customer readiness processes, ensuring alignment with central standards and best practices
• Partner with peers and the Operations Manager to address performance challenges and implement effective improvement actions
• Use data and insights to understand regional variations, customer profiles, and volume patterns, tailoring support accordingly
• Build strong working relationships with site leadership and cross-functional teams, including Sales, Delivery, and Finance, to maintain alignment and shared goals
• Support communication rhythms such as team meetings, performance reviews, and reporting cycles
• Foster strong collaboration between central and field teams, maintaining open feedback channels and ensuring shared accountability for results
• Encourage operational discipline, process adherence, and customer focus throughout your team’s work
• Recognise and celebrate success while maintaining a continuous improvement mindset
• Promote a culture of ownership, teamwork, and operational excellence that reflects Tesla’s mission and values

• Experience leading teams within Operations, Delivery, or Customer Experience environments
• Proven ability to coach, motivate, and develop individuals to achieve performance goals
• Strong understanding of operational processes, performance metrics, and customer journey execution
• Excellent organisational and analytical skills, with the ability to interpret data and drive improvement
• Skilled in cross-functional collaboration and confident working with remote and field-based teams
• Clear and professional communicator, capable of influencing stakeholders at various levels
• Adaptable, resilient, and proactive in solving problems within a fast-paced environment
• Passionate about delivering exceptional customer experiences and continuous operational improvement
• Proficient in internal business systems, dashboards, and Microsoft Office tools
• Holds a valid driver’s licence and a safe driving record