AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Roles & Responsibilities - Manage Workforce management, specifically roster schedule for SRE Operate - Ensure Work life balance is managed effectively, and shift arrangements are optimal including leave management, holiday plans and deployment schedules - Manage training schedule effectively without impacting Operations - Provide metrics on productivity, efficiency, learning curve, areas for improvement - Work with governance leads to delivering a playbook for onboarding on new tasks / activities to Production support - Providing status to leads, stakeholders and working with vendorsto review the onboarding and offboarding of resources - Strong stakeholder management skills with focus on continuous service improvement and consistent delivery - Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs - Manage workloads across geographical locations and ensure optimal load balancing across locations - Manage and run regular BCP drills to test the execution of BCP plans Requirements - 5- 8 years of strong experience in the Banking industry with minimum 3+ years in work force management - Strong team player, effective at communicating internationally and used to working closely with remote teams - Understanding of Risk Management, Disaster Recovery, Business Continuity - Present facts and recommendations effectively in oral and written form - Pro-active, independent, resourceful, and able to work in a team -en

Location:

DBS Asia Hub

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time