Associate / Senior Associate, Account Services Officer, Technology & Operations, DBS Vietnam HCMC

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose - To attend to Account Services / Teller timely, accurately and in compliance with established regulations & control procedures. - To support Team Lead in monitoring and handling daily processing activities within Account Service area and function as a leave cover for Team Lead Key Accountabilities - Attend Account Services related services/support within discretions asigned to the role and maintain high level of integrity, efficiency, compliance and professional to meet customer’s banking needs as well as internal/external compliance requirements. - Ensuretimely submission of reports to HO and local regulatory authorities - To participate in projects related to Account Service operations - To support Team Lead/Head of Operation to handle daily processing, improve process efficiency and control, training and development Job Duties & responsibilities - To process opening/closing/updating accounts including fixed deposit accounts in compliance with internal policies/procedures as well as local regulatory requirements. To ensure that the application forms and supporting documents for account related processes are properly completed and filed. - To contribute and collaborate with team on ideas, initiatives and project support for improvement of process, update policies, guidelines and other improvements - To attend regulatory reporting, compliance activities. - To attend admistrative tasks related to customer accounts such as audit confirmation, balance confirmation, advice/statement, VAT invoices, AML screening, regulatory reporting, customer inquiries, ect. - To process User registration & Maintenance for applied channels of banking services - To process cash withdrawal / deposit, cheques and other counter teller works timely and accurately. - To ensure all daily transactions are timely and accurately processed and captured in systems. Report discrepancies, if any, to supervisor promptly. - To attend customer’s inquiries via telephones - To check daily account services reports, ensure all daily transactions are accurately processed and captured in systems. - Report discrepancies, if any, to supervisor promptly. - Work closely with various stakeholders to ensure client’s requests are fulfilled - To ensure timely and accurate preparation of reports to Head Office and local Regulators. - To support and back-up for staff within team ensuring good team-work and collaboration culture - To perform other duties as assigned by Team Lead, Head of Operations and Managements from time to time. Required Experience Non-technical Experience - Good interpersonal, communication and presentation skills - Ability to work both as an individual as well as a team member - Conversant with desktop applications (eg Word, Excel) - Fair competency in written and spoken English Technical Experience - Minimum 5 years’ experience in Account Services / Operations. - Minimum No. of Years - 5 Education - Degree Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Ho Chi Minh City

Job:

Operations

Schedule:

Regular

Employee Status:

Full time