Data Center Commercial Support Engineer
Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management. Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business Assist in using internal resources to develop proposals that meet/exceed client requirement Assist KAM's to commercially respond to offer proposals Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges. Be highly knowledgeable on General business, structure, strategy, processes and internal systems. Salesforce a priority, SAP perferred but not essential. Know the teams and Commercial Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information. Collaborate effectively with other departments and EMEA team members related to KAM's accounts Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain Bachelor Degree in Engineering 5+ years of related experience Technical electrical and data center knowledge not essential but would be advantageous. Experience and knowledge in a technology related field desirable. Must be able to identify and implement new tools and processes Understand when to support, how to work across team, when to listen and when to advise Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
