Data Analyst – Contact Center Operations

Madrid, MD, es February 25, 2026 Full Time

Do you have a passion for data analytics and making sense of complex information?

We are seeking a Data Analyst to join our team and support our Contact Center operations. In this role, you will design, develop, and maintain data models and dashboards, delivering actionable insights into customer data. This technical position is key to driving decision-making and identifying new opportunities to enhance performance.

Key Responsibilities:

Design and develop KPI dashboards to enhance decision-making and performance tracking.
Leverage data mining techniques and reporting tools to create insightful reports and dashboards.
Prepare analytics reports in a clear and professional presentation format.
Collaborate on establishing effective data ETL practices and processes.
Conduct research and analyze ad-hoc studies as required.
Document process flows and business rules, ensuring up-to-date and accurate records.
Process and analyze large datasets, keeping current reports updated and relevant.

Must-have requirements

Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field.
1-3 years of experience in fast-paced industries (automotive or similar businesses preferred).
Strong experience with data visualization tools (e.g., Tableau, Power BI).
Excellent analytical skills to interpret and communicate data insights effectively.
Experience with ETL tools (e.g., KNIME).
Detail-oriented with a proactive and solutions-driven mindset.
Strong multitasking, organizational, and problem-solving skills.

Nice-to-have requirements

Proficiency in SQL for querying relational databases.
Expertise in data manipulation, complex analysis, and statistical modeling.
Ability to collaborate effectively with project management teams.
Full professional proficiency in English is required.
Ability to perform advanced statistical analysis.

What we offer:

Permanent contract from day one.
Salary: €24-26,000 gross per year.
Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3-6 months).
Be part of a great team of professionals in an internationally consolidated company.
MSX Bazaar: A collective purchasing portal with fantastic discounts for employees.
The possibility to join the Flexible Compensation Plan (including medical insurance, transport card, meal card, training, and more).
23 working days of vacation per year, as stipulated by the collective agreement.
Additional incentives such as employee referral programs, opportunities as internal trainers, recognition for new business contributions, and more.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.