Customs and Trade Compliance Support Specialist

Join our dynamic Team at DHL Global Forwarding! We are looking for a Customs Classifier/Compiler, within our Customs Department, at our Matraville (Sydney) Station

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• To prepare and process customs documentation in compliance with local regulations.
• To input and maintain accurate data within customs and operational systems.
• To provide administrative and back-office support, including scanning, filing, reporting, and COD payment management.
• To set-up and manage master data while executing pre- and post-entry transactions.
• To liaise with customers and internal teams to resolve requests, duty/tax, and billing issues.
• To maintain documentation, SOPs, and records while supporting audits and best practice reviews.
• To monitor clearance processes, follow up on documentation, and support the team with ad hoc requirements.

Key Accountabilities:

• Building customer rapport and maintaining close contact with the customer.
• Working closely with other teams to ensure open lines of communication are maintained.
• Displaying an understanding across all customer billing requirements.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.(Note - The role follows Sunday - Wednesday work week)
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!