Customer Support Executive (E-Commerce)

Role & responsibilities:

• Manage and resolve customer queries via calls, emails, and chat.
• Provide accurate information regarding products, orders, returns, and delivery.
• Maintain high levels of customer satisfaction by ensuring timely and

professional responses.

• Coordinate with internal teams for escalations and issue resolutions.
• Work effectively in a fast-paced e-commerce support environment.
• Build and maintain strong customer relationships through positive

communication.

Preferred candidate profile:

• 2 years of minimum experience in customer support (voice or blended

process) within the e-commerce domain.

• Strong communication and interpersonal skills (English fluency is a must).
• Proven experience in handling customers across international markets (Canada/US/UK/Australia preferred).
• Problem-solving attitude with customer-first approach.