Customer Support and Compliance Specialist

Barranquilla, Atlántico, Colombia February 25, 2026

1. As a Customer Support & Compliance Specialist, you will be responsible for providing exceptional customer support and ensuring compliance with Anti-Money Laundering (AML) regulations. This role combines customer service excellence with KYC operations, playing a crucial part in maintaining a secure and positive user experience.

Customer Support Tasks:

Provide global customer support 24/7, including online chat and voice services.
Manage back-office tickets and handle customer inquiries via email and online tools.
Support business units with customer liaison and accurate documentation.
Address customer complaints and special cases.

Compliance Specialist Tasks:

Strong technical communication and interpersonal skills
Proven experience and knowledge in Anti-Money Laundering regulations,
Effective and clear communicator
Verify client addresses against application forms and document the results.
Conduct KYB screenings and provide daily or weekly updates to stakeholders.