Customer Success Specialist – Nordics & UK
The Role: Impact the Future of Early Childhood Education
At Famly, we’re on a mission to give children the best possible start to life by closing the gap between home and daycare. As our new Customer Success Specialist, you won’t just be managing accounts; you’ll be the champion for SMB childcare providers across the Nordics and the UK.
This is a unique, "full-cycle" hybrid role. You will own the entire journey for our Danish customers—from the first demo and the "closed-won" handshake to onboarding and long-term strategic growth. Additionally, you’ll bring your expertise to our UK portfolio, acting as a trusted advisor to ensure our partners are getting maximum value from the Famly platform.
What you’ll be doing 🛠️
Own the Danish Market (Inbound & Onboarding)
Close the Deal: Lead inbound demos for Danish prospects, managing the sales process from initial interest to final signature.
First Impressions Matter: Own the end-to-end onboarding process, ensuring new partners move from "sign-up" to "power user" with minimal friction and maximum speed.
Set the Standard: Ensure high-quality qualification so every customer starts their journey with the right expectations.
Drive Growth & Retention (Nordics & UK)
Strategic Partnership: Manage a portfolio of SMB customers across the Nordics and UK, building deep relationships with key decision-makers.
Expansion & Upsell: Identify opportunities where Famly can do more for our partners and execute expansion deals that align with their needs.
Churn Fighter: Proactively monitor account health and intervene early to ensure high retention and long-term happiness.
Regional Support & Collaboration
Norwegian Coverage: Provide ad-hoc Customer Success support (training and retention) for our Norwegian customers.
Voice of the Customer: Work cross-functionally with Product, Sales, and Onboarding teams to ensure our platform evolves based on real-world feedback.
Data-Driven Action: Maintain impeccable CRM data to prioritize your day and predict risks before they become problems.
