Customer Success Program Manager – ISSO Services
Be Challenged and Make a Difference
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.
Description of Task to be Performed:
AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. The selected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model. Exceptional interpersonal and communication skills are required.
What you will be doing
- Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies, including administration, governance, growth and adoption, financial management, cost models, service delivery, continuous improvement, and the service portfolio itself.
- Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services including pipeline, marketing, capability briefings, and technical and price proposals for prospective new end customers.
- Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
- Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
- Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
- Perform capacity planning to ensure current and future resource needs are met.
- Negotiate resource utilization within and between teams providing technical shared services support.
- Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.
- Recommend and complete special projects to continuously mature the program and its underlying elements.
Description of Task to be Performed:
AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. The selected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model. Exceptional interpersonal and communication skills are required.
What you will be doing
- Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies, including administration, governance, growth and adoption, financial management, cost models, service delivery, continuous improvement, and the service portfolio itself.
- Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services including pipeline, marketing, capability briefings, and technical and price proposals for prospective new end customers.
- Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
- Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
- Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
- Perform capacity planning to ensure current and future resource needs are met.
- Negotiate resource utilization within and between teams providing technical shared services support.
- Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.
- Recommend and complete special projects to continuously mature the program and its underlying elements.
Benefits
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
About AnaVation
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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