Customer Success Manager (US)

Remote job Remote February 25, 2026

We are seeking a Customer Sucess Manager with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships. Our Customer Success team oversees all post-sales activities with our customers—renewable energy developers—including client handoff from sales, quarterly business reviews, expansion and cross-sell opportunities, and renewal of annual contracts.

Own a book of customers, driving engagement throughout all stages of the customer journey, including sales handoff, onboarding, adoption, and renewal.
Drive healthy adoption, net retention, and reduce churn.
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
Engage with executive sponsors and decision-makers within customer organizations as needed.
Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to drive a seamless customer journey.
Act as a customer liaison within the organization, advocating to senior leadership as needed.
Contribute to process development and organizational growth projects.