Customer Success Manager, SMB

📋 Description Own a portfolio of SMB customers as their main post-sale contact. Run onboarding and activation; set success plans and guide first wins. Prescribe best-practice workflows for heavy industries. Drive adoption via proactive check-ins, enablement, and education. Monitor account health and prevent churn. Identify growth opportunities and route to Account Management. 🎯 Requirements Customer-facing experience (account management, support, operations, hospitality, admin, retail leadership). Clear communication (written and verbal). Strong prioritisation and time management. Problem solving & critical thinking: diagnose issues and propose options. Consultative mindset: asks good questions and recommends workflows. Attention to detail; follows SOPs and keeps notes up to date. 🎁 Benefits Competitive remuneration Equity options 20 days paid annual leave, plus sick and carers’ leave Parental leave: 16 weeks primary, 6 weeks secondary Learning & Development budget Flexible work: remote and hybrid options