Customer Success Manager - SMB
It's an exciting time to join Gearset. As a product-driven company, we’ve created the most trusted Salesforce DevOps platform in the market. As our customer base grows, so does the opportunity to deepen the value we bring to it. Our culture is built on trust, transparency and collaboration. People here are given real ownership and the autonomy to make an impact. We share what we know, challenge each other in the right way, and keep raising the bar together. With world-class Sandler training, an annual learning budget, and experienced teammates to learn from, this is a place where you can really grow in your career.
The SMB Customer Success team is the engine room of Gearset’s growth, responsible for over 2,000 customers. In this role, you will own your own portfolio of approximately 500 accounts. While these customers have a lower license count today, they include some of our exciting and recognisable global logos who are at the very beginning of their DevOps journey. Your goal is to be their dedicated trusted advisor, ensuring they reach their technical goals and see the value that justifies long-term expansion.
It's an exciting time to join Gearset. As a product-driven company, we’ve created the most trusted Salesforce DevOps platform in the market. As our customer base grows, so does the opportunity to deepen the value we bring to it. Our culture is built on trust, transparency and collaboration. People here are given real ownership and the autonomy to make an impact. We share what we know, challenge each other in the right way, and keep raising the bar together. With world-class Sandler training, an annual learning budget, and experienced teammates to learn from, this is a place where you can really grow in your career.
The SMB Customer Success team is the engine room of Gearset’s growth, responsible for over 2,000 customers. In this role, you will own your own portfolio of approximately 500 accounts. While these customers have a lower license count today, they include some of our exciting and recognisable global logos who are at the very beginning of their DevOps journey. Your goal is to be their dedicated trusted advisor, ensuring they reach their technical goals and see the value that justifies long-term expansion.
What’s the opportunity for a Customer Success Manager - SMB at Gearset?
What you'll achieve
About you
Nice to haves
Salary and benefits (the stuff you’d expect!)
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week).
- Opportunity to join our Long Term Incentive Plan
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
- Top end hardware provided
- Free lunch in the office
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%)
- Bupa healthcare
- Life insurance & critical illness cover
- Discounted gym membership, as well as a range of health and wellness benefits
