Customer Success Manager - Parental leave contract

IAS is looking for a Customer Success Manager to partner with Leadership, Senior Customer Success Managers, and Sales to onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key stakeholders, and achieve renewals for valued accounts.

Requirements

• Understand the digital advertising ecosystem
• Build a solid understanding of IAS products and processes
• Manage a dynamic, high-volume list of clients
• Act as the lead point of contact and account owner for assigned clients
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders
• Communicate client needs and act as an internal advocate
• Adhere to IAS values

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave

Originally posted on Himalayas