Customer Success Manager - Construction - Australia

At Instagrid you are part of the clean-tech revolution by bringing pure energy into your region, helping professional workers transitioning away from combustion generators and making it possible for them to experience a safe, efficient, clean and silent energy solution.

Instagrid launched in the Australian market in 2024 through a local distribution partner and is now entering its growth stage. We operate a two-tier model with one master distributor and a growing network of resellers.

To support market development and continued growth, we are seeking a Customer Success Manager to act as the on-the-ground extension of our team. This role bridges the gap between our European headquarters and our partners, with a focus on onboarding new resellers, supporting the wider partner network across Australia and New Zealand, engaging with end customers, and ensuring a consistent brand presence.

Partner Enablement

• Support the onboarding and training of partner sales and technical teams.

• Coordinate product demonstrations and customer visits in collaboration with distributors.

• Ensure adherence to brand standards, pricing guidelines, and market positioning.

Market Activation

• Support local events, exhibitions, and field demonstrations.

• Be present at key locations such as hire companies, job sites, and retail branches as required.

• Collect and share first-hand insights on user behaviour, customer objections, and competitor activity.

Operational Coordination

• Manage demo units and product stock for training sessions and events.

• Distribute marketing materials and signage at a local level.

• Coordinate with the partnerships team to ensure smooth operational execution.

Reporting

• Provide concise weekly updates to headquarters on activities, observations, and partner performance.

• Proactively identify and escalate risks or operational blockers.