Customer Success Manager BtB

In today’s world of constant global security challenges, innovation in defense is no luxury. After years of budget cuts, military personnel need to train and work with inadequate and insufficient equipment. We have an opportunity to change that. At Intelic, we are a group of highly committed professionals building one of the fastest-growing start-ups based in Amsterdam. We create advanced software for unmanned systems in the Defence sector. As a software company at our core, we build intelligence that gives unmanned platforms the speed, coordination, and reliability that critical missions demand. Our technology ensures that decisions are made with accuracy when it matters most. We are now looking for a Customer Success Manager BtB to help us share our story with the world.

Responsibilities

Client Management:

• Own the end-to-end customer journey from onboarding to renewal

• Build strong, long-term relationships with key stakeholders

• Act as trusted advisor to clients

• Proactively drive adoption and usage of the platform

Retention & Churn Prevention

• Monitor customer health and engagement

• Identify risks early and implement retention strategies

• Lead renewal processes and secure long-term partnerships together with Sales

• Develop playbooks to reduce churn as we scale
  

Commercial Growth

• Spot upsell and cross-sell opportunities

• Collaborate with Sales on expansion strategies

• Identify new use cases and additional value for customers

• Contribute to revenue growth through account expansion
  

Build & Scale Customer Success

• Define KPIs and processes for Customer Success

• Create scalable onboarding and success frameworks

• Recruit, train, and lead an international CS team

• Establish a strong customer-centric culture across the organization