Customer Success Manager
Who We Are
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.
Who You Are
We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.
What You Will Do
Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
Analyze campaign data to identify trends, insights, and areas for improvement
Collaborate with internal teams to implement optimizations and troubleshoot issues
Develop strategic plans to enhance campaign performance and achieve client KPIs
Prepare and deliver regular performance reports, providing insights and recommendations
Proactively identify growth opportunities within accounts and contribute to long-term success planning
Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
Provide feedback to inform product development and feature enhancements
