Customer Success Manager

Remote job Remote February 25, 2026

Salary: up to 15 000 PLN + bonus based on incentive linked to upsell and retention impact

Contract: B2B

About the role:

We’re on the hunt for someone who loves building genuine relationships, solving real problems, and driving meaningful growth. As our Customer Success Manager for enterprise clients, you’ll be the trusted partner helping them unlock Surfer’s full power—from onboarding all the way to long-term success.

You’ll be part of a brand-new Customer Success team, built from the ground up for our enterprise customers. That means you’ll have a real say in how things work—how we deliver value, measure success, and scale impact. If you like shaping systems instead of just following them, this one’s for you.

We’re a remote-first company, but if you ever crave some in-person energy, we’ve got a cozy office in Wrocław where the magic happens (and coffee never runs out ☕).

Responsibilities:

Keep a pulse on customer health, engagement, and product usage. Spot early churn risks and take smart, proactive steps to turn them around.
Uncover and drive upsell opportunities by deeply understanding each client’s growth goals and aligning them with Surfer’s expanding capabilities.
Own the relationship. Be the go-to partner and trusted advisor who helps enterprise customers win—measured not just in ROI, but in genuine business impact.
Run smooth onboarding sessions and value-focused trainings that help clients see the “aha moment” fast.
Craft tailored proposals and commercial offers that make sense for the customer and move the business forward.
Work hand in hand with Support, Marketing, and Product to ensure seamless delivery, share client insights, and influence how we evolve our product and GTM strategy.