Customer Success Manager

📋 Description Own a portfolio of SMB customers post-sale; build trust. Run onboarding and activation; set plans, configure accounts, train users. Prescribe best-practice workflows for Sitemate across heavy industries. Drive adoption via proactive check-ins, enablement, and education. Monitor account health; track usage, sentiment, risks; act early. Identify growth opportunities; expansion signals; route to Account Management. 🎯 Requirements Customer-facing experience Clear communication Strong prioritisation and time management Problem solving & critical thinking Consultative mindset: asks good questions and understands goals Basic commercial awareness 🎁 Benefits Equity options to own a piece of what you’re helping to build 20 days paid annual leave + sick/carer/compassionate leave Parental leave: 16 weeks for primary and 6 weeks secondary carers Learning & Development budget for professional growth Laptop and home office setup budget Flexible work - remote and hybrid options