Customer Success Manager
About our client
Our client is a fast-growing company in the AI-powered business communication space, helping organizations replace manual workflows with intelligent AI agents across voice, chat, and messaging.
They partner with enterprise staffing and workforce organizations, embedding AI agents directly into ATS and CRM systems to drive automation, efficiency, and scale.
As adoption grows, customer success, retention, and expansion are core priorities, and this role is central to that mission.
🌍 Remote role (LATAM-based candidates)
🇺🇸 Full English fluency required
⏰ U.S. customer coverage (EST hours)
Role Overview
We are looking for a Customer Success Manager who owns post-sale outcomes end-to-end.
This is not a traditional relationship management role.
You will act as the primary owner of your accounts, responsible for onboarding, solution design, AI agent configuration, workflow optimization, and long-term expansion.
This role blends:
Customer Success
Solution Design
Light Technical Architecture
You will translate business requirements into scalable system designs and ensure the product becomes deeply embedded into customer workflows.
Where You’ll Work
📍 Remote (LATAM-based candidates)
⭐ Optional hybrid in Buenos Aires (WeWork Vicente López)
🗣 Full English fluency required
⏰ Work aligned with U.S. EST hours
What You’ll Do
🤖 Become a platform expert
Master AI agents, automations, integrations, and analytics
Advise customers on ROI and workflow optimization
🤝 Own customer relationships
Own onboarding, adoption, and expansion lifecycle
Act as the main strategic point of contact
🧩 Design AI solutions
Configure AI agents across voice, chat, and messaging
Translate business needs into scalable system designs
Support ATS and CRM integrations
📈 Drive adoption and ROI
Ensure strong product adoption and usage growth
Identify opportunities for deeper workflow embedding
📊 Run strategic reviews
Lead QBRs and performance check-ins
Identify risks early and mitigate churn
🚀 Identify growth opportunities
Spot expansion opportunities based on customer success
Partner with leadership on retention strategy
What We’re Looking For
Experience in post-sale SaaS Customer Success roles
Strong systems thinking and technical curiosity
Ability to design solutions, not just manage relationships
Comfortable working in ambiguity and fast-paced environments
Excellent English communication with U.S. customers
Proactive, structured, and accountable mindset
Candidates must meet at least one of the following:
Experience working with technical SaaS products (APIs, integrations, workflows), OR
A STEM degree (Engineering, Computer Science, Mathematics, or similar) with strong technical aptitude
What We Offer
High ownership in a fast-growing AI company
Direct impact on customers, product, and revenue
Close collaboration with founders and engineering teams
Strong growth and performance-based progression
Opportunity to work on real AI-driven transformation in enterprise workflows
