Customer Success Engineer

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Residential Flex The Residential Flex product line is creating a smart, sustainable energy system by leveraging residential devices such as batteries, heat pumps and EVs, using their flexibility to optimise renewable electricity use. Our goal is to become the leading residential flexibility provider. By digitally connecting millions of home devices to energy markets and utilities, we are building a Software as a Service (SaaS) business that brings greener and cheaper power to homes. Our ideal Customer Success Engineer would be an individual keen to solve real-world problems to deliver value to customers through answering questions,  performing root cause analysis and marshalling requests to the development teams within a collaborative, community-based environment.  You will need to be technically sharp, naturally inquisitive and people oriented; responsible for case management from customer queries we receive and deep diving into our applications to diagnose issues. Someone who is a continual learner who can seamlessly switch between operating in the highly agile world of software development and the waterfall world of building real-world projects with physical infrastructure.