Customer Success Engineer - Experimentation Platform

Interested in driving Spotify’s experimentation culture (not our music catalog) while being the first line of support for our platform? Spotify’s Confidence team is looking for a Customer Success Engineer who will serve our customers — product, engineering, and data teams at Spotify, as well as external companies using our experimentation platform — combining technical depth, business acumen, and strong interpersonal skills to provide strategic guidance and automate problem-solving. We’re seeking a versatile engineer skilled in backend development, SDK development, and customer interaction. Your primary responsibility will be to provide first-response support to teams running experiments and making product decisions with Confidence, and to build and maintain strong relationships that ensure their success and satisfaction. Join a high-paced, startup-like team of engineers, designers, data scientists, and product managers to drive the adoption, reliability, and effectiveness of our experimentation platform across Spotify. Confidence is built as a product that serves both Spotify and other businesses; you’ll help shape reusable, productizable solutions. We operate with a startup mindset — expect ambiguity, shifting priorities, and broad ownership.