Customer Success Associate
Globality was founded with a simple yet ambitious goal: to use AI to transform enterprise spending into a smarter, fairer process—creating more efficient and inclusive markets worldwide. Nearly a decade later, our agentic AI solution is reshaping how the world’s largest enterprises spend, transforming procurement into a guided, insight-led process that’s faster, smarter, and better for business.
Our mission is to revolutionize enterprise procurement by leveraging AI to create smarter, fairer, and more efficient markets.
At the helm of Globality is a distinguished leadership team and board of directors, each bringing decades of experience from leading global enterprises. Their collective expertise in technology, finance, and global operations guides Globality's strategic direction and reinforces our commitment to innovation and excellence in enterprise procurement.
Our culture is built on trust, collaboration, and innovation, fostering an environment where every individual feels valued and included. Bring your expertise, passion, and perspective—together, we’re shaping the future of enterprise spending.
This is a hybrid position that requires at least 4 days a week in our Palo Alto HQ.
What You Will Be Doing:
- Support clients through early stages of the implementation cycle through to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc.
- Identify key customer stakeholders and develop strategies to build deep trusted advisor relationships, communicating the value of Globality’s platform.
- Understand complex client requirements, proactively and creatively problem solve utilizing existing product functionality. Where appropriate, liaise with product and engineering teams to implement those.
- Track success criteria and prepare regular reports on account status. Turn data into actionable insights, improving client processes and outcomes.
- Capture and share best practices both within your client portfolio and across the wider customer success team.
- Collaborate with sales and marketing teams to identify and grow opportunities within assigned clients.
- 1-2 years of experience in consulting, account management or client facing roles.
- Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar).
- Ability to communicate, present to, and influence key stakeholders at all levels of the organization.
- Advanced problem-solving skills and verbal and written communication skills.
- Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail.
- Ability to capture customers’ needs in a pragmatic way which can be matched with appropriate products and services.
- Advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc.
- Experience with business intelligence (BI) tools preferred.
- Proficiency in multiple languages is advantageous and highly valued.
- Procurement and/or technology, AI experience preferred.
