Customer Success Account Manager - Digital Sales
Join Adobe as a Customer Success Account Manager - Digital Sales in Noida. Develop deep understanding of Adobes Digital Media products, building relationships with North American SMB customers. Drive growth and implement innovative solutions.
- Develop and foster value-based relationships with new and existing North American SMB customers.
- Drive Up-sell & Cross-sell initiatives by prioritizing accounts with the highest propensity to buy.
- Complete Marketing Qualified Leads with a defined SLA to increase revenue.
- Research customer contracts and purchasing history to identify expansion opportunities.
- Manage the opportunity pipeline with timely updates to management on progress and outlook.
- Collaborate with Solution Specialists to expand the footprint of Adobe Solution streams like Adobe Sign, Substance, Stock, and Frame.io.
- Engage with supporting functional teams to resolve customer issues related to their Creative Cloud Subscriptions.
- Degree or equivalent experience preferred.
- Proven track record in sales, customer success, or account management.
- Outstanding communication and interpersonal skills.
- Capability to recognize customer needs and proficiently apply solutions.
- Experience with CRM systems and research tools such as LinkedIn, ZoomInfo, etc
- Ambitious, goal-oriented, and capable of excelling in a competitive environment.
