Customer Service Specialist with Italian (m/f/d)
PPG Coatings Polska is a global leader in delivering innovative solutions for key industrial sectors – from marine and energy to petrochemical. Our products protect and secure, offering top quality, resistance to extreme conditions, high temperatures, and fire.
At our Gdynia branch, PPG Coatings hosts expert teams responsible for customer service, sales support, and technical consulting. Here, we combine knowledge, experience, and passion to provide our clients with the best solutions and exceptional service.
Join us and grow in an international environment where innovation meets professionalism!
Location: Łużycka 8A, 81-537 Gdynia
Work model: Hybrid
Your Responsibilities
- Act as the first point of contact for customers (via email and phone)
- Enter and monitor orders and manage the entire process
- Ensure the highest level of customer service – daily follow-ups and clear communication
- Coordinate activities between the sales department, customers, procurement, factory, and pricing
- Handle invoices: corrections, issuing credit and debit notes, and processing non-technical complaints
- Monitor delivery processes and cooperate with the warehouse and transport company
- Control stock levels and collaborate with procurement and the factory
Our Requirements
- Fluent in English and Italian
- Minimum 1 year of experience in a similar customer service role
- Excellent organizational, communication, and interpersonal skills
- Willingness to work in an international environment and across different cultures
- Quick learner with strong problem-solving skills
- Knowledge of SAP is an additional advantage
- Previous experience in customer service is highly desirable
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
