Customer Service Specialist IChicago, IL
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Customer Service Specialist I
Chicago, IL
Location: Chicago, IL or Joliet, IL
Employment Type: Full-Time
Responsibilities
- Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
- Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
- Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
- Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
- Handle customer complaints or concerns in a professional manner and provide effective solutions.
- Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
- Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
- Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
- Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
- Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
- Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
- Comfortable using company software and databases to manage communications with drivers and customers.
- Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
- A reliable team player with a collaborative and customer-first mindset.
- Bilingual in Korean and English.
The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.
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40K-50K
