Customer Service Specialist
About Peddler
At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. By partnering with over 500 local stores on our platform, we strengthen local retailers in our cities and connect them to the consumer demand using innovative technologies. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognized brands with our 100% electric fleet.
Our mission is to transform current urban logistics into a fully sustainable network - beyond local retail. We achieve this in collaboration with international partners who supply our city hubs, after which we handle the last-mile delivery with our electric fleet. By joining Peddler, you become part of a company that values sustainability and innovation, playing a key role in our mission to transform last-mile delivery.
Are you a student looking for a side job where you can really make a difference? As a Customer Service Specialist at Peddler, you will help customers with their questions and problems, making sure every interaction comes out positively.
What you'll do
As the face of Peddler, you will contribute to maintaining and strengthening customer relationships, making you a key pillar in the growth of our start-up.
Answer questions and resolve customer issues related to deliveries.
Ensure that every customer interaction ends with a smile.
Work quickly and efficiently to resolve issues that will improve for customer satisfaction.
Work with other departments to ensure customer satisfaction and resolve any issues.
