Customer Service Specialist

このポジションについて We are looking for a customer-focused professional to drive excellent customer experience and act as a key point of contact for our clients. In this role, you will manage customer interactions, support order-to-cash processes, and collaborate with cross-functional teams to ensure high service quality and continuous improvement. 職務内容 Act as the main point of contact (SPOC) for customers, managing end-to-end interactions and ensuring a seamless, customer-centric experience. Build strong relationships through proactive communication, handling inquiries, and driving customer satisfaction. Oversee customer-facing activities within the Order-to-Cash process, ensuring timely and high-quality service delivery. Support issue resolution while identifying opportunities to retain and grow business through customer interactions. Maintain accurate customer data in CRM systems, develop call plans, and manage follow-ups. Utilize tools such as SAP and Service Cloud to drive efficiency, support business development, and enhance service quality. Partner closely with internal teams (e.g., Supply Chain, Customer Service Excellence, Global Business Services) to align customer needs with operational capabilities and ensure effective execution. Monitor performance through KPIs, identify improvement opportunities, and contribute to enhancing operational efficiency and customer experience. Support implementation of new processes, projects, and best practices.