Customer Service Representative (Lead Qualification)
Job Description:
We are looking for a Customer Service Representative who will support the team by managing customer inquiries, maintaining high service standards, and actively participating in lead engagement tasks. This role includes reconnecting with previously qualified developer leads to assess their current availability and fit for new project opportunities.
This is an ideal opportunity for someone with strong communication skills, a proactive mindset, and a desire to grow in a dynamic support environment.
Job Description:
We are looking for a Customer Service Representative who will support the team by managing customer inquiries, maintaining high service standards, and actively participating in lead engagement tasks. This role includes reconnecting with previously qualified developer leads to assess their current availability and fit for new project opportunities.
This is an ideal opportunity for someone with strong communication skills, a proactive mindset, and a desire to grow in a dynamic support environment.
Key Responsibilities
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Customer Service & Support
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Respond to customer inquiries via chat, email, and phone, providing accurate information in a timely and professional manner.
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Handle basic technical or account-related concerns and escalate complex issues as needed.
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Ensure a positive customer experience in every interaction, maintaining professionalism and empathy.
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Lead Screening & Developer Engagement
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Reach out to old but qualified developer leads to gauge their current availability, interest, and fit for new or open project roles.
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Collaborate with team leads or account managers to ensure aligned follow-ups and developer matching.
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Process Adherence & Data Entry
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Maintain accurate and timely records of customer and lead interactions.
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Follow internal protocols for lead screening, data privacy, and communication standards.
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Cross-Functional Support
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Coordinate with other departments such as Sales, Project Coordination, or Technical Support as needed.
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Assist with ad hoc administrative or project-based tasks to support team efficiency.
Is this you:
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At least 1–2 years of experience in customer service, client relations, or a related field (BPO or tech support background is a plus).
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Strong English communication skills—both verbal and written.
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Experience in lead handling or outreach is a plus.
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Comfortable making outbound calls and handling follow-ups with professionalism.
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Experience supporting developers, freelancers, or project-based talent is an advantage.
