Idt

Customer Service Representative

Guatemala March 7, 2026 Lever
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed. A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them. Determining the cause of the problem is key to select and execute the best resolution.   As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
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How to Get Hired at Idt

  • Research all of IDT's business units (BOSS Revolution, Net2Phone, NRS) before applying, and reference the specific unit relevant to your target role in your application materials — this is the single fastest way to stand out
  • Format your resume as a clean, single-column PDF with standard headers to ensure Lever's parser accurately captures your qualifications into IDT's candidate database
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