Customer Service Representative (Healthcare – Voice Account)

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Graveyard/Shifting

Work Location: BGC, Taguig City

Industry: Information & Communication Technology

About the Job:

Join our client team as a Customer Service Representative in Healthcare - Voice Account, where you'll provide compassionate assistance to patients and clients. You’ll be part of a dynamic team committed to delivering exceptional customer experiences in the healthcare industry. Interested in learning more? Apply now!

Scope & Responsibilities:

• Resolve customer issues and concerns promptly and effectively.

• Handle inbound calls from patients, healthcare providers, and insurance companies.

• Address inquiries, resolve issues, and provide information on healthcare services, benefits, and claims.

• Uphold patient confidentiality and compliance with healthcare regulations.

• Collaborate with internal departments to escalate and resolve complex issues.

• Stay updated on industry developments, healthcare regulations, and company policies to provide accurate information and support.