Customer Service Representative (Financial Account)

Position Type: Experienced Level - Individual Contributor

Employment Type: Full-Time

Work Location: MOA-Pasay City, Alabang-Muntinlupa City, Cebu City

Work Setup: Onsite; Night shift; fixed weekends off

Salary Rate: Up to P28,000

Industry: BPO

About the Job:
Join our client’s team as a Customer Service Representative (Financial Account), where your expertise in international BPO voice accounts and commitment to delivering exceptional customer service will shine. The ideal candidate has a passion for guiding clients through their financial journeys, offering expert advice and tailored solutions to meet their needs. Interested in learning more? Apply now!

Scope & Responsibilities:

• Interact with customers via phone, email, or chat to provide information on services, resolve inquiries, and address concerns promptly and professionally.

• Assist clients with account management, including opening new accounts, updating account information, and processing transactions.

• Identify customer issues and provide effective solutions, escalating complex cases to senior staff or other departments when necessary.

• Collaborate with colleagues and cross-functional teams to resolve customer issues efficiently and contribute to a positive team environment.