CUSTOMER SERVICE REPRESENTATIVE (ENGLISH-SPEAKING)

As a Customer Service Representative, you will serve as the first point of contact for members, providers, and health plans requesting non-emergency medical transportation (NEMT). You will help coordinate rides to urgent and non-urgent medical appointments while delivering compassionate, accurate, and efficient service to diverse populations nationwide.

Requirements

• High school diploma or equivalent
• Minimum of one (1) year of inbound call center experience in a high call-volume environment
• Ability to type at least 35 words per minute accurately
• Strong verbal and written communication skills
• Demonstrated ability to remain calm and professional in high-stress situations
• Ability to work flexible shifts
• Must pass a criminal background check and sanctions screening

Benefits

• Career growth and development opportunities
• Competitive hourly pay
• Quarterly performance-based incentive opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid sick leave
• Paid company holidays

Originally posted on Himalayas