Customer Service Representative

1. Order Processing

• Enter and maintain customer orders accurately in the ERP system.
• Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
• Monitor order blocks, missing information, and routine pricing issues and escalate when needed.

2. Customer Support

• Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
• Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
• Support onboarding of new customer accounts by following defined procedures.

3. Process & Policy Compliance

• Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines.
• Maintain accurate documentation to support internal controls and audits.

4. Cross‑Functional Collaboration

• Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow.
• Escalate non‑standard cases to Senior CSR or the team manager as appropriate.

5. KPI & Reporting Support

• Update daily trackers, backlog reports, or customer performance metrics as assigned.
• Support exception monitoring and help validate data accuracy.

6. Continuous Improvement

• Provide feedback on process gaps, recurring issues, or customer concerns.
• Participate in training, team meetings, and roll‑outs of new SOPs or systems.

Requirement:

•    Bachelor’s degree in business, Operations, Supply Chain, or similar field 
•    1–3 years of experience in order management, customer service, or administrative support.
•    Basic understanding of ERP systems (SAP experience is a plus).
•    Strong communication, accuracy, and customer service mindset.
•    Ability to follow structured processes and handle routine problem solving.
•    Fluent English is essential, and good Mandarin skills are an added benefit

Global Sales Introduction:

AI is rapidly moving beyond research labs and into the real world—powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP’s competitive advantage. We thrive in a high‑performance, high‑ownership environment—competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement.

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